We're pretty good about calling patients the day before their appointments to remind them.
Phone call today: "Hi, this is Mrs. Sumdood. What time is my appointment today?"
Look at book. Answer: "That's at 1:30 this afternoon."
Mrs. Sumdood: "Thanks. See you then."
Not-on-vacation staffer walks back in from getting the mail.
Me: "Mrs. Sumdood called to confirm what time her appointment was."
NOV Staffer: "She made that appointment yesterday."