I have a favor to ask all you pharmacists out there: How about getting together and adopting a universal fax form for requesting refills on patient medications?
As things are now, each store or chain has a different form that has all the same things on it, but in different places. They all have the store name, phone and fax numbers; the same information about the patient and the meds; and the same confidentiality statement. Would it really be so difficult for you to standardize your form? (Also, now that the chains are gobbling up more and more stores, it should actually be possible to implement something like this.)
Once upon a time, all the insurance companies had their own individual claim forms. Even though they all wanted the same information, they each insisted on their own form. It was enough of a PITA so that eventually a universal claim form was developed. It didn't improve payment all that much, but it definitely made things easier in the billing office.
I know it's not earth-shattering, but having a pile of six refill faxes from six different pharmacies, some portrait and some landscape, with all the key info in completely different places, is tiring and inefficient. Is it really asking all that much to get your act together and cooperate, for the sake of our patients as well as us docs?