Why I Love My Staff
The phone rings:
My Wonderful Staffer: Good morning, Dr. Dino's office. How can I help you?"
Deceptive Patient: Is the doctor there?
MWS: Can I help you with something?
Note: It took awhile, but I finally taught a good Catholic the Jewish trick of answering a question with another question.
DP: Well, my leg has been hurting for a while now, and I've been seeing another doctor for it. He ordered an MRI, so I need Dr. Dino to write me a note for it.
MWS: If the other doctor ordered it then he's the one who needs to write you the note [left unspoken: "and get the damnable pre-authorization too!"]
DP: [hemming and hawing] Actually, the doctor isn't ordering it. Some of my friends told me that's what I need for my leg.
MWS: I'm sorry, but Dr. Dino won't write a note for a test without seeing you first to evaluate the problem.
No appointment scheduled, but no note written either.