A Very Good Rule
In another online forum for FP's, discussion often rages about how far to go for our patients, at what point they are taking advantage of us, and how to set the line between the two. Dr. G says it best:
A colonel I respected more than many other leaders I've served under made his expectations known in a clear, succinct manner. The members of his squadron were given the following instructions more than once:When I asked for permission to quote his wonderful writing, Dr. G did point out, "I'm glad you appreciate my writing; I think the colonel did the bulk of the work creating a catchy, memorable rule."
"Though I expect you all to bend over backward to help a patient, I do not expect you to bend forward for them."
There's a fine line between delivering good customer service and being taken advantage of. My rule of thumb is the minute I feel that I'm doing more forward flexion than lumbar extension, I've gone too far the wrong way and it's time to redefine my expectations with the patient.
True, Dr. G. But thank you for sharing it.