Words to Inspire Great Fear
From a new patient:
I'm going to make this very easy for you.Hearing that as an opening, you just know-know-know that deciphering the history from the torrent of words to follow -- down to figuring out the actual chief complaint -- is going to be anything but "easy."
Reminded me of a time many years ago when my very first staffer answered the phone, listened for a while, eventually hung up and began to laugh. What's so funny, I asked. Answer:
This lady says, "I'm a no-nonsense kind of person," and then she proceeds to talk ten minutes of nonsense!