Update: Administrative Fee
It's been just a few weeks since the fateful letters went out informing my patients of my new administrative fee, and things have been hopping:
- Bad addresses: not unexpectedly, each day we get a couple of the letters back.
- "Please transfer my records": two families so far.
- Phone calls: some.
- Checks: plenty.
If I had it to do over, I would have included the "Rules" sheet that's posted in my office along with the letter in the mailing. That's where it's spelled out that you don't have to pay until you come in and that it can be waived for financial hardship. I think that's why folks have been sending in the checks, which of course has been very heartening. Even more so have been the little notes some people include. Things like:
- "Thank you for all you do."
- "Well worth it."
- "Just having the phone answered by a person is worth the $20.00"