Time: 4:30 yesterday afternoon
Everyone else has left (regular office hours are 7:30 to 3:00) and all their computers have been powered down. On my lap, a tiny dog is snoozing as I catch up on my blogging.
The phone rings.
"Hello, I have a question about a bill I received."
"Okay. Here's the thing: everyone else has left and all their computers have been powered down. I'm sitting here with a dog sleeping in my lap. If you want me to, I can put the dog down, go turn on the computer, and find the answer to your question. Or you can call back tomorrow morning."
You can tell this patient is a true dog lover:
"I understand completely. I'll call back tomorrow."
I *heart* my patients.