Not sent certified, return receipt requested? How about a 30 day window for emergencies? I should be a vet. (PLEASE read the PS before flaming me about vets)
Dear Ms. X,
While we do sympathize with the escalating costs of medications, we are unable to sell expensive medications at a discount. As you can see from the enclosed print-out, our price is lower than what 1800petmeds.com charges. Once a medication leaves our facility, we are unable to take returns, as federal law prohibits the resale of previously dispensed items, and considers them misbranded, adulterated, and unfit for use, even if unopened. Surely you would not like returned medications prescribed for your own pets.
I’m sorry we are unable to meet your expectations for veterinary care for your pets. As of today, we will no longer provide any veterinary services to you or your pets, nor will we sell you any products or medications. Please let us know where you would like us to fax your pets’ medical records.
Note: This letter was actually sent to a client.
PS Yes yes yes; I know it's much harder to be a vet than a doctor; fewer schools, therefore fewer training slots; multiple species; and you still have to deal with crazy people.